At Juicers.pk, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund and returns policy carefully to understand your rights and responsibilities.
Overview of Refund and Returns Policy
Returns Eligibility
You may return a product under the following conditions:
- The item is unused, in its original packaging, and in the same condition as when you received it.
- The return request is made within 7 days of receiving the product.
- The product is defective, damaged during shipping, or incorrect.
- Certain items such as used products, customized orders, and clearance items may not be eligible for returns.
How to Request a Return
- Contact Us – Email us at [mf2074963@gmail.com] or call [+92 333 6495502] within 7 days of receiving your order.
- Provide Order Details – Include your order number, product name, and the reason for return.
- Approval & Instructions – Once your return request is approved, we will provide instructions on how to send the item back.
- Return Shipping – Customers may be responsible for return shipping costs unless the product is faulty or incorrect.
Refund Policy
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
- If approved, refunds will be processed within 5-7 business days to your original payment method.
- Shipping and handling fees are non-refundable unless the return is due to an error on our part.
Exchanges
If you receive a defective or incorrect item, we will replace it at no additional cost. Please contact us within 7 days to arrange an exchange.
Non-Returnable Items
- Used or damaged products due to customer mishandling.
- Products without original packaging or missing accessories.
- Clearance or promotional sale items.
For any further questions, feel free to contact us at [mf2074963@gmail.com] or call us at [+92 333 6495502]. We are always here to help!